• What is the delivery time?

-  Your items will be packed and shipped within 24-48 hours and a confirmation email will be sent to you.

-  We do not ship orders out during the weekends and public/bank Holidays in Malaysia.

-  Orders placed on Friday will be shipped out on the next Monday or Tuesday.

-  Orders placed on a public holiday in Malaysia will be shipped on the next working day.

*Please note that these are estimated delivery times only, therefore we are not guaranteeing delivery dates. 

A tracking code will be emailed to the email address we have on file. Do double check that you have input the correct email address and/or telephone number so we can promptly contact you when needed. Please track your order here. All packages require a signature to receive. When no one is at the door, a registered mail slip should be placed at your door with instructions on how to collect your package.

• How many days does it take for my parcel to be delivered?

For delivery in major cities, it usually takes 2-5 days to complete delivery within Peninsular Malaysia. Meanwhile, it takes about 3-7 days for delivery to/from East Malaysia (Sabah & Sarawak). It might take longer if an address is categorized as out of delivery area (ODA), which may take 7-10 days.

• What should I do if my parcels has not been delivered after the given time frame?

Contact our support team via email at lylojewelry@gmail.com or whatapps 016-792 7201 for assistance.

• I put the wrong shipping address, or made a mistake on my order, can you change it?

If you receive an order confirmation email and notice a mistake with the order, please call us at 016-792 7201 or eMail lylojewelry@gmail.com. If it’s after business hours, leave us a clear and detailed message with your name, phone number, and your order number (if available). 

• What if the parcel already sent out?

We will unfortunately not be liable for items sent to a wrong shipping address provided. As all packages come with a tracking number, we will try our best to help track down your package and direct it to your correct address. Any re-shipping charges incurred will be charged to the customer for the wrong address provided.

If you have any other queries regarding ordering and payment, please drop us an email and we will get back to you within 48 hours. 

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